About the company

This is a Global ICT Services company with an extensive history that extends over 125 years. The company has approximately 4500 employees across Europe, Asia Pacific and Latin America, and a complete portfolio of integrated ICT services for the large enterprise and public sector markets.

About the team

To provide 3rd line Wintel support services to external clients through a global shared service model. The team comprises of 30+ highly experienced team members who are geographically distributed and are managing medium to very complex customer environments. The team drive for perfection in Design, delivery, and Operations, with the aim maintaining complete customer satisfaction.

Role Purpose

Providing Windows Server & Citrix support to a large German based client. Responding to reactive support tasks, implementing changes, and performing project related tasks. There will also be a requirement to be on call on rotational basis.

Responsibilities

• Deliver third-line technical support and infrastructure projects.
• Troubleshoot and resolve complex issues.
• Maintain technical knowledge and expertise associated with applications specific to individual customers.
• Proactively progress and update tickets to a satisfactory resolution incorporating best practices.
• Ensure internal and contractual SLAs are maintained.
• Understand and comply with all customer, processes and procedures.
• Manage projects tasks to meet pre-defined targets.
• Write and Maintain service & technical operational processes and procedures.
• Write and Maintain service & technical operational processes and procedures.
• Contribute to major incident reports and route cause analysis, identifying opportunities for service improvements and implementing these where appropriate.
• Implement changes following the change process.
• Ensure timesheets are completed weekly with appropriate project codes.
• Support Presales and Solution Architecture in bids for new business.
• On-call (nights and weekends).

Knowledge of the following is a mandatory requirement:

• Microsoft Windows Server 2012 – 2019.
• Microsoft technologies and services: AD, DNS, DHCP, GPO’s, Failover clustering, DFSN/R.
• Certificate management.
• Patching Windows servers using WSUS.
• Citrix XenApp/XenDesktop 7.x or higher.
• Citrix Web Interface and Citrix Storefront.
• Citrix Provisioning Services & MCS 7.x.
• NetScaler SDX, MPX, VPX, 10.x, 11.x.
• VMware (Application virtualization, Desktop virtualization, etc).
• Operational understanding of ITIL processes.
• Ability to systematically troubleshoot, research and diagnose root cause for an incident or problem.
• Very good communication skills, both oral and written, in English.

Knowledge of the following are advantageous:

• Microsoft Windows Server 2022.
• Citrix Cloud Services (DAAS).
• Awareness of monitoring tools - Xymon, Manage Engine, Splunk.
• Scripting – PowerShell.
• Cloud - Azure.
• Additional language desirable - German.

Qualification/Certification:

• 6+ years of previous technical experience in a similar role.
• Graduate/Engineering or equivalent experience in IT.
• Certified or perusing certification in: Citrix CCP or CCE.
• Relevant Microsoft learning pathways.
• ITIL Foundation

Benefits

• Full remote job opportunity
• Cafeteria
• Private medical insurance
• Sport opportunities
• Employee Assistance Program
• Trainings

How to apply

Please send your English CV via e-mail to hr@pearlhunt.hu