About the role

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

Tasks

• Coordinate the order management process of clients in the automotive industry
• Maintain customer and material master database
• Enter customer orders and follow them up
• Manage customer requests and queries
• Be logging, assigning, supervising progress of complaints & claims from receipt to completion
• Interact with customers and stakeholders in a professional, friendly and efficient manner
• Facilitate the invoicing process

Requirements

• Proficiency in Polish and solid English knowledge
• Solid experience in the field of Customer Service in an SSC environment
• Experience with CRM systems (Salesforce, Siebel, SAP, etc.)
• Customer oriented approach
• Flexible, motivated personality
• Good communication skills
• Ability to work in Budapest at least 2 days/week

What they offer

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in their beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

How to apply

Please send your English CV via e-mail to hr@pearlhunt.hu